Intelligent Call Management Services
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How will the service
increase my profits?

This radical new approach delivers reduced call costs whilst increasing the level of incident validation and management provided to you and your customers.

Increased predictability in call management costs as charge is inclusive of weekends, Bank Holidays, call handing charges and reporting.

In utilising bespoke call scripting, dedicated DDI and customised auto attendant greeting, your customers will be unaware they are talking to an outsourced service

Ensure one of your most valuable resources is being fully utilised and not wasted on abortive calls or non-urgent works.

Overtime costs can be reduced dramatically as the service provides a remote validation process prior to despatching your engineer.

Maximise your engineering resource through accurate prioritisation and by matching the appropriate engineer to incident.

Improved engineer “first fix“ performance as detailed fault / incident information is supplied with each escalation.

Your customers will benefit from professional and consistent quality through advanced scripting and our commitment to training and employee development

Delivering detailed call statistics and engineer performance / productivity data to help you eliminate unnecessary costs.

Increased flexibility as service can be configured to deliver escalations via all standard IT and communications technologies.